EGA School

Concerns and Complaints

If you are not satisfied or have concerns about any aspect of our practice, please let us know.  You will always be listened to and your complaint will be treated seriously.  We will do our best to resolve the situation.

 
If your complaint involves your child, (it could be about bullying or your child’s learning for example) please see your child’s Head of Year.
 
Heads of Year 2015 - 16
 
Ms Carley Stepenson of Year 7
Mr Eze Anyanwu of Year 8
Ms Ximena Silva Head of Year 9
Dr Leonard Amechi Head of Year 10
Ms Saliha Saleem Head of Year 11
 
 
If your concerns cannot be resolved at this level, it will be passed on to a senior member of staff.
 
More serious complaints
 
A more serious complaint or a confidential issue should be referred in the first instance to a deputy headteacher.  S/he will alert the headteacher who will ensure that the formal Complaints Policy is followed.
 
This could involve:
Putting the complaint in writing 
Involving governors if necessary 
Holding a formal hearing
Referral to Cambridge Education @ Islington
 
A copy of the full Complaints Policy is available on request.

Terms & holidays

Spring Term
Start: 3rd Jan 2017
Half Term: 13th - 17th Feb
End of Term: 30th March
 
Summer Term
Start: 18th Apr
Half Term: 29th May-2nd June
End of Term: 21st July
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